tag:status.ipro.com,2005:/historyIPRO Status - Incident History2024-03-28T05:51:30-07:00IPROtag:status.ipro.com,2005:Incident/203120542024-03-26T21:00:04-07:002024-03-26T21:00:04-07:00Routine Cloud Maintenance - Open Discovery Upgrade<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>21:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>18:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>09:50</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance between 6PM and 9PM MST Tuesday, March 26, 2024<br />to upgrade the IPRO Cloud environment to the latest version 2023.11.6<br /><br />During this maintenance, connections to Review sites will be unavailable.</p>tag:status.ipro.com,2005:Incident/203140502024-03-20T14:32:00-07:002024-03-20T14:32:00-07:00IPRO Cloud Outage - Enterprise 2 and Enterprise 3<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:32</var> MST</small><br><strong>Resolved</strong> - Sites are now operational.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:24</var> MST</small><br><strong>Investigating</strong> - We are undergoing unexpected maintenance in the IPRO Cloud Multi-Tenant environments. Sites will be inaccessible until maintenance is completed.</p>tag:status.ipro.com,2005:Incident/201698012024-03-05T16:15:58-07:002024-03-05T16:15:58-07:00IPRO Cloud Outage<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>16:15</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>15:05</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:18</var> MST</small><br><strong>Investigating</strong> - We are investigating issues connecting to IPRO Cloud sites and Citrix.</p>tag:status.ipro.com,2005:Incident/200502212024-03-02T14:00:58-07:002024-03-02T14:00:59-07:00Routine Cloud Maintenance - Open Discovery Upgrade<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>14:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>10:45</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance between 8AM – 2PM MST time Saturday, March, 2024<br />to upgrade the IPRO Cloud environment to the latest version 2023.11.6<br /><br />During this maintenance, connections to Review sites will be unavailable.<br /><br />Please email services@ipro.com with any questions or concerns.</p>tag:status.ipro.com,2005:Incident/201009002024-02-29T09:15:10-07:002024-02-29T09:15:10-07:00Degraded performance in IPRO Cloud<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>09:15</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>14:18</var> MST</small><br><strong>Investigating</strong> - We are investigating reports of latency issues in US IPRO Cloud environments.</p>tag:status.ipro.com,2005:Incident/199666802024-02-24T19:00:58-07:002024-02-24T19:00:58-07:00Routine Cloud Maintenance - Refresh Group 5 - 2/24/2024<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>19:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>13:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>06:27</var> MST</small><br><strong>Scheduled</strong> - Your IPRO Cloud environment will undergo routine maintenance on 2/24/2024 from 1PM to 7PM MST.<br /><br />Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. <br /><br />Access to the following will be unavailable during this maintenance window:<br /><br />- IPRO Cloud Portal (Citrix)<br />- IPRO Open Discovery<br />- IPRO LiveEDA Search</p>tag:status.ipro.com,2005:Incident/198852042024-02-17T19:00:56-07:002024-02-17T19:00:56-07:00Routine Cloud Maintenance - Refresh Group 4 - 2/17/2024<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>19:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>13:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>07:40</var> MST</small><br><strong>Scheduled</strong> - Your IPRO Cloud environment will undergo routine maintenance on 2/17/2024 from 1PM to 7PM MST.<br /><br />Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. <br /><br />Access to the following will be unavailable during this maintenance window:<br /><br />- IPRO Cloud Portal (Citrix)<br />- IPRO Open Discovery<br />- IPRO LiveEDA Search</p>tag:status.ipro.com,2005:Incident/199960282024-02-15T17:15:03-07:002024-02-15T17:34:14-07:00CloudFiles Currently Inaccessible<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>17:15</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>16:26</var> MST</small><br><strong>Investigating</strong> - We are currently investigating this issue. Access to the Cloud Portal (Citrix) is still operational. This is currently affecting CloudFiles.iprotech.com and FTP Transfers</p>tag:status.ipro.com,2005:Incident/199693832024-02-12T17:30:36-07:002024-02-14T15:14:12-07:00Issues with IPRO Cloud Canada sites<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>17:30</var> MST</small><br><strong>Resolved</strong> - The issue affecting IPRO Cloud Canada sites has been resolved.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>13:13</var> MST</small><br><strong>Identified</strong> - Sites and resources in IPRO Cloud Canada may be unavailable at this time.<br /><br />We are currently aware of the issue and working on a resolution.</p>tag:status.ipro.com,2005:Incident/198322142024-02-10T19:00:56-07:002024-02-10T19:00:56-07:00Routine Cloud Maintenance - Refresh Group 3 2/10/2024<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>19:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>13:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>12:47</var> MST</small><br><strong>Scheduled</strong> - Your IPRO Cloud environment will undergo routine maintenance on 2/10/2024 from 1PM to 7PM MST.<br /><br />Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. <br /><br />Access to the following will be unavailable during this maintenance window:<br /><br />- IPRO Cloud Portal (Citrix)<br />- IPRO Open Discovery<br />- IPRO LiveEDA Search</p>tag:status.ipro.com,2005:Incident/198322002024-02-03T19:00:25-07:002024-02-03T19:00:25-07:00Routine Cloud Maintenance - Refresh Group 2 2/3/2024<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>19:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>13:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>12:45</var> MST</small><br><strong>Scheduled</strong> - Your IPRO Cloud environment will undergo routine maintenance on 2/3/2024 from 1PM to 7PM MST.<br /><br />Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. <br /><br />Access to the following will be unavailable during this maintenance window:<br /><br />- IPRO Cloud Portal (Citrix)<br />- IPRO Open Discovery<br />- IPRO LiveEDA Search</p>tag:status.ipro.com,2005:Incident/196789482024-01-27T19:00:39-07:002024-01-27T19:00:39-07:00Routine Cloud Maintenance - Refresh Group 1 1/27/2024<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>19:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>13:01</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>08:28</var> MST</small><br><strong>Scheduled</strong> - Your IPRO Cloud environment will undergo routine maintenance on 1/27/2024 from 1PM to 7PM MST.<br /><br />Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. <br /><br />Access to the following will be unavailable during this maintenance window:<br /><br />- IPRO Cloud Portal (Citrix)<br />- IPRO Open Discovery<br />- IPRO LiveEDA Search</p>tag:status.ipro.com,2005:Incident/194996042023-12-30T22:00:07-07:002023-12-30T22:00:07-07:00Scheduled Maintenance - CloudFiles/SFTP - 12/30/2023<p><small>Dec <var data-var='date'>30</var>, <var data-var='time'>22:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>30</var>, <var data-var='time'>21:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>09:53</var> MST</small><br><strong>Scheduled</strong> - Previous maintenance listed incorrect date. Sorry for the trouble.<br /><br />We will be undergoing maintenance to the CloudFiles SFTP application 12/30/2023 9pm MST. Maintenance is expected to last 1 hour. <br /><br />During this time the CloudFiles site and SFTP connections through FileZilla will be unavailable.<br /><br />If you have any questions or concerns please reach out to services@ipro.com</p>tag:status.ipro.com,2005:Incident/193599472023-12-06T16:34:04-07:002023-12-06T16:34:04-07:00MediaShuttle Issues<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>16:34</var> MST</small><br><strong>Resolved</strong> - This issue has been resolved.<br /><br />If you encounter any further issues please reach out to services@ipro.com.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>16:27</var> MST</small><br><strong>Investigating</strong> - We are currently investigating an issue with MediaShuttle portals.</p>tag:status.ipro.com,2005:Incident/190571392023-11-08T06:25:56-07:002023-11-08T06:25:56-07:00MediaShuttle Unavailable<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>06:25</var> MST</small><br><strong>Resolved</strong> - MediaShuttle was unavailable on IPRO Cloud - US between 5am and 7am on 11/8.</p>tag:status.ipro.com,2005:Incident/188664212023-10-28T19:00:14-07:002023-10-28T19:00:14-07:00Routine Cloud Maintenance - Refresh Group 5 10/28/2023<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>19:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>13:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>05:28</var> MST</small><br><strong>Scheduled</strong> - Your IPRO Cloud environment will undergo routine maintenance on 10/28/2023 from 1PM to 7PM MST.<br /><br />Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. <br /><br />Access to the following will be unavailable during this maintenance window:<br /><br />- IPRO Cloud Portal (Citrix)<br />- IPRO Open Discovery<br />- IPRO LiveEDA Search</p>tag:status.ipro.com,2005:Incident/188414772023-10-21T19:02:27-07:002023-10-21T19:02:27-07:00Routine Cloud Maintenance - Refresh Group 4 10/21/2023<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>19:02</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>13:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>08:16</var> MST</small><br><strong>Scheduled</strong> - Your IPRO Cloud environment will undergo routine maintenance on 10/21/2023 from 1PM to 7PM MST.<br /><br />Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. <br /><br />Access to the following will be unavailable during this maintenance window:<br /><br />- IPRO Cloud Portal (Citrix)<br />- IPRO Open Discovery<br />- IPRO LiveEDA Search</p>tag:status.ipro.com,2005:Incident/186915412023-10-14T19:00:47-07:002023-10-14T19:00:48-07:00Routine Cloud Maintenance - Refresh Group 3 10/14/2023<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>19:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>13:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>12:23</var> MST</small><br><strong>Scheduled</strong> - Your IPRO Cloud environment will undergo routine maintenance on 10/14/2023 from 1PM to 7PM MST.<br /><br />Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. <br /><br />Access to the following will be unavailable during this maintenance window:<br /><br />- IPRO Cloud Portal (Citrix)<br />- IPRO Open Discovery<br />- IPRO LiveEDA Search</p>tag:status.ipro.com,2005:Incident/186444442023-10-07T19:01:19-07:002023-10-07T19:01:19-07:00Routine Cloud Maintenance - Refresh Group 2 10/07/2023<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>19:01</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>13:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>10:21</var> MST</small><br><strong>Scheduled</strong> - Your IPRO Cloud environment will undergo routine maintenance on 10/07/2023 from 1PM to 7PM MST.<br /><br />Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. <br /><br />Access to the following will be unavailable during this maintenance window:<br /><br />- IPRO Cloud Portal (Citrix)<br />- IPRO Open Discovery<br />- IPRO LiveEDA Search</p>tag:status.ipro.com,2005:Incident/185803762023-10-01T00:00:14-07:002023-10-01T00:00:14-07:00Routine Cloud Maintenance - Refresh Group 1 9/30/2023<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>18:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>14:32</var> MST</small><br><strong>Scheduled</strong> - Your IPRO Cloud environment will undergo routine maintenance on 9/30/2023 from 6PM to 12AM MST.<br /><br />Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. <br /><br />Access to the following will be unavailable during this maintenance window:<br /><br />- IPRO Cloud Portal (Citrix)<br />- IPRO Open Discovery<br />- IPRO LiveEDA Search</p>tag:status.ipro.com,2005:Incident/185780812023-09-22T09:08:31-07:002023-09-22T09:08:31-07:00Access issues with Open Discovery<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>09:08</var> MST</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>09:04</var> MST</small><br><strong>Investigating</strong> - We are currently investigating an issue with accessing Open Discovery cases in one of our hosted Cloud Environments.</p>tag:status.ipro.com,2005:Incident/182503642023-08-27T18:31:09-07:002023-08-27T18:31:09-07:00IPRO Scheduled Maintenance<p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>18:31</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>18:01</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>12:59</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing a scheduled maintenance for CloudFiles on Sunday 8/27 at 5pm PST / 6pm MST.<br /><br />During this time access to https://cloudfiles.iprotech.com via Web Browser and FTP Applications such as FileZilla will be interrupted. Please ensure any active transfers are completed prior to the maintenance time.<br /><br />If you have any questions or concerns please reach out to services@ipro.com</p>tag:status.ipro.com,2005:Incident/182155382023-08-21T17:18:44-07:002023-08-21T17:18:44-07:00CloudFiles Currently Inaccessible<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>17:18</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>17:04</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>16:38</var> MST</small><br><strong>Investigating</strong> - We are currently investigating this issue. Access to the Cloud Portal (Citrix) is still operational. This is currently affecting CloudFiles.iprotech.com and FTP Transfers.</p>tag:status.ipro.com,2005:Incident/179692232023-07-26T18:02:28-07:002023-07-26T18:02:28-07:00IPRO Cloud Emergency Maintenance<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>18:02</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>16:01</var> MST</small><br><strong>Update</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>16:01</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>13:37</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing emergency storage maintenance 7/26 3pm Pacific Time/4pm Mountain Time.<br /><br />During this time access to MediaShuttle for uploads and downloads, as well as access to Production Images within IPRO Review may be unavailable.<br /><br />If you have any questions or concerns please reach out to services@ipro.com.</p>tag:status.ipro.com,2005:Incident/177754232023-07-23T01:00:18-07:002023-07-23T01:00:18-07:00Routine Cloud Maintenance - Refresh Group 5 7/22/2023<p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>01:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>19:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>16:39</var> MST</small><br><strong>Scheduled</strong> - Your IPRO Cloud environment will undergo routine maintenance on 7/22/2023 from 7PM to 1AM MST.<br /><br />Please ensure that any data processing in eCapture, Job Manager, and LiveEDA is either paused or completed prior to the maintenance start time. <br /><br />Access to the following will be unavailable during this maintenance window:<br /><br />- IPRO Cloud Portal (Citrix)<br />- IPRO Open Discovery<br />- IPRO LiveEDA Search</p>